Frequently asked questions
Orders & payment
How can I pay for my order?
Cash on delivery only — you pay the courier in cash or by card when your parcel is delivered. You never enter any card details on our site.
Can I change or cancel my order?
Yes, as long as it hasn't shipped. Contact us as soon as possible via the contact form with your order number.
How do I use a discount code?
In the cart, type the code into the "Discount code" field and click Apply. The discount is shown in the summary before you confirm the order.
Shipping
How long does delivery take?
GLS Croatia delivers within 1–3 business days of order confirmation, anywhere in Croatia.
How much does shipping cost?
Shipping costs €4.50, and it's free for orders over €40.00.
How can I track my order?
On the Track your order page, enter your order number and e-mail address.
Products
Are the products tested on animals?
No. Cosmetic products and their ingredients may not be tested on animals in the EU, which we fully comply with.
In what order should I use the products?
From the lightest to the richest texture: cleanse → serum → cream → (in the morning) SPF. There's a guide on the home page.
What if a product doesn't suit me?
You can return an unopened product within 14 days — see Returns & complaints. If irritation occurs, stop using the product.
Returns
How do I make a return?
Send us an unambiguous statement of withdrawal or get in touch via contact within 14 days of delivery. Details are on the Returns & complaints page.